We want you to feel confident in your purchase. Please review the conditions below before requesting a return or exchange.
A return or exchange request must be submitted within [X calendar days] of receiving the order.To be eligible, the item must be unworn, unused, unwashed and unaltered, with all original tags, packaging and accessories attached.Items showing signs of wear, fragrance, makeup, damage, washing or alteration cannot be accepted.
The following items are not eligible for return or exchange unless they arrive damaged, defective or materially different from the confirmed order:• Customised or personalised items • Made-to-measure garments • Altered garments • Final-sale or clearance items • Items purchased using a non-returnable promotion • Items without their original tags or packaging
1. Contact us at [EMAIL/WHATSAPP] within the applicable return period.2. Provide your order number, the item you wish to return and the reason for your request.3. Wait for approval and return instructions before sending the item.4. Package the item securely and send it through the approved delivery method.5. Retain your courier receipt and tracking number until the request has been completed.
Returned items are inspected after arrival. Once approved, we will arrange the applicable [EXCHANGE / STORE CREDIT / REFUND] according to your published policy.Original shipping charges are [NON-REFUNDABLE / REFUNDABLE ONLY IN SPECIFIED CASES]. Return courier charges are the responsibility of [CUSTOMER / BUSINESS], except where the item arrived damaged, defective or incorrect.
If your order arrives damaged, defective or incorrect, contact us within [24/48 hours] of delivery.Please provide your order number and clear photographs or video showing the item, packaging and issue. Our team will review the matter and provide the appropriate resolution.
Colours may appear slightly different because of screen settings, photography and lighting. Handcrafted embroidery and embellishment may also show minor variations. These natural differences are part of the handmade character of the product and are not normally considered defects.
