Find helpful information about placing an order, choosing your size, delivery, exchanges and caring for your garments.
Browse our collections and open the product you would like to purchase. Select the available size or variation, review the product details and add the item to your bag. When you are ready, proceed to checkout and provide your billing, delivery and payment information.
After placing your order, you will receive an order confirmation by email. Please check your spam or promotions folder if it does not appear in your inbox. If you still cannot find it, contact our client services team with the name and email address used at checkout.
Please contact us as soon as possible after placing your order. Changes or cancellations may only be possible before the order enters processing or production. Once preparation, alteration or dispatch has started, we may be unable to make changes.
Selected designs may be available with limited customisation or made-to-measure services. Availability depends on the design, fabric and production schedule. Please contact us before placing your order to discuss your requirements.
Please review the measurements in our Size Guide and compare them with your body measurements. If you fall between two sizes or need personalised advice, contact us on WhatsApp before ordering.
No. The cut, fabric and intended fit can affect how each design sits on the body. Please review the product description and individual size information provided on the product page.
Made-to-measure service may be available for selected products. Additional charges and extended preparation time may apply. Our team will confirm availability after reviewing your measurements and design requirements.
Available payment methods are displayed during checkout. These may include [CARD PAYMENT / BANK TRANSFER / CASH ON DELIVERY / OTHER METHODS]. Payment availability may vary depending on the delivery destination.
Payments are processed through the payment methods displayed at checkout. Sensitive payment information is handled by the relevant payment provider and is not intended to be stored directly by our website unless clearly stated.
Yes, we deliver to supported locations throughout Pakistan. Delivery time and charges are shown during checkout or explained in our Shipping & Delivery Policy.
International shipping is available to selected destinations. Delivery time, shipping charges and any applicable customs duties depend on the destination.
Once your order has been dispatched, tracking information will be shared by email, SMS or WhatsApp where available.
Eligible items may be returned or exchanged according to our Returns & Exchanges Policy. Items must meet all stated conditions and the request must be made within the applicable return period.
Customised, altered, made-to-measure and personalised items are generally not eligible for return or exchange unless they arrive damaged, defective or materially different from the confirmed order.
Please follow the care instructions included on the product page and garment label. Heavily embroidered or embellished pieces should generally be professionally dry cleaned and stored carefully away from moisture and direct sunlight.
