Every order is prepared with care. Below you will find important information about processing, dispatch, tracking and delivery.
Ready-to-ship orders are generally processed within [X–Y business days].Made-to-order, customised or hand-finished pieces may require approximately [X–Y weeks] before dispatch. The expected preparation time is mentioned on the relevant product page wherever possible.Processing time begins after payment and order details have been successfully confirmed. Business days do not include Sundays or public holidays.
Orders within Pakistan are generally delivered within [X–Y business days] after dispatch.Shipping charges are displayed during checkout and may vary according to the delivery location, parcel size and selected service.Remote locations may require additional delivery time.
We ship internationally to selected destinations. International orders are generally delivered within [X–Y business days] after dispatch, although customs processing and local courier conditions may affect delivery time.Available destinations and shipping charges are displayed during checkout or confirmed by our client services team.
Once your order has been dispatched, tracking details will be sent by email, SMS or WhatsApp where available.Tracking information may take up to 24 hours to become active after dispatch.
Please review your complete name, phone number and delivery address before confirming your order. We cannot guarantee that an address can be changed after dispatch.Additional delivery charges may apply if a parcel is returned because of an incomplete address, unavailable recipient or refused delivery.
Delivery estimates are provided in good faith but are not guaranteed. Delays may occur because of weather, public holidays, customs procedures, courier disruption or circumstances outside our reasonable control.If your order appears delayed, please contact us at [EMAIL] with your order number.
